Facility Management
Increased business competition and multitude of products and customers require rapid response to changing needs in the industry.
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Managing a Distributed Team
Managing a distributed team can be challenging even for the most seasoned managers. FlowDog can help you double down on various issues organizations need to face when trying to have a productive team. Our solutions can make your team’s workdays run smoothly and efficiently. Make sure everyone is operating on equal footing and doing their best to manage the right number of queries at the same time.
To ensure everyone is working valuable hours, it is important to use a certain system which introduces clarity and order for your entire team. Our user-friendly solutions allow you to confirm employee’s reports and queries, set task schedules, define the path and required permissions, and reduce missing messages or queries.
Field Service Management
One of the most valued FlowDog features for managing field service workers is remote and user-friendly mode of verifying their work. The tool allows you not only to manage employees but also to monitor their tasks.
In a specially designed app, once a service has been provided (installation, checkup, maintenance rounds), a field technician reports the task to the app and ticks it off when performed. Get the most from your field service management with the following must-have features:
- Track time & Monitor the account activity and location history
- Control employees’ geolocation data
The company’s management and customers can gain immediate access to the account activity report downloadable from mobile or tablet devices. Not only can employees enter their comments, but also add multimedia files such as image files or voice memos. Such functionalities make the reports being drawn up with exceptional precision and stored in one place in digital form. No more worries about missing important documentation. You can locate materials using a smart search engine.
The tool also allows you to view current customer reviews. Listening to both positive and negative feedback is important for your company. Make sure you respond quickly to their complaints in order to have a real impact on overall customer satisfaction and to constantly improve the customer service quality.
How can you benefit from using FlowDog to manage a distributed team?
- Verify employees’ account activities
- Communicate with field team effectively
- Create and delegate tasks to different teams
- Gain control over accurate maintenance rounds and inspections thanks to monitoring and geolocation
- Allow your employees to prepare detailed reports with multimedia files in the mobile app
- Get a hold of reports on completed work and orders in real time
- Find any materials in the archive thanks to the smart search engine
- Discover mobile and desktop version of the app
Let’s talk about how FlowDog can help you.
SEND MY QUERYMANAGE YOUR FIELD TEAM AND TASKS EFFECTIVELY WITH FLOWDOG
Suitable Tools
1Comprehensive management of a distributed field teams
Automating Workflows
2Gain time, reduce costs and handle customers’ queries faster
Enhanced Communication
3Ensure that employees stay in touch with the headquarter
More Upsell Opportunities
4Shorter order processing and greater efficiency by appointing the right experts
Improved Customer Service
5Controlling field team performance through geolocalisation and real-time reporting
OUR UNIQUE FEATURES
- Tool enabling to respond flexibly to clients’ needs
- User interface designed to serve ergonomics and convenience
- Automating workflows
- Innovative reporting methods
- Monitoring workflows through geolocalisation
- Getting real-time feedback of task performance
TOP BENEFITS
Quick and efficient communication with field service workers
Easy accounting for quality and quantity of work performed
Advanced features for field work: speech-to-text, taking pictures and scanning documents
Extensive system functionality available for mobile and tablet devices used to save your teams’ time
Case Study
Renewable Energy Installer
problem: I head up a group of around 60 people (administration and PV surveyors). I remember struggling not so long ago with the growing number of orders being placed in our company and couldn’t keep up with a changing cohort of employees. We were using various types of applications delaying our work. A large number of documents were misplaced, missing or past due. The administration staff failed to timely and effectively handle documents.
I was just losing track of the entire PV installation process and decided to search for an app that would simplify and improve the customer service process comprehensively – from the PV surveyor’s site visit to the post completion testing. FlowDog has solved this problem for us.
LEARN MORE ABOUT OUR PLATFORM
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